Government and eGovernment

We accompany the public sector in its digital transformation in the context of a constantly shifting environment that demands speed, efficiency and simplicity in the processes.

Experience and knowledge at the service of the Government and public institutions – We facilitate the management of the services offered to citizens through applications.

The public administration must provide quick, simple and accessible responses to citizens. In its digitisation process, it seeks to simplify the relationship with citizens, tailoring services towards a 360º citizen model, update cloud infrastructures and move towards a safe and environmentally friendly system.

In Ayesa, we have been working on these aims for more than 30 years with the aid of the public sector. That is why we know that people need digital solutions that offer them more direct, tailor-made communications and the possibility of interacting with public services through the maximum number of channels.

Thanks to our technological capabilities, we have created multiple digital citizen services management platforms for public administrations throughout Spain, in addition to taking on the challenge of exporting this knowledge to ambitious projects in Latin America.

Capacities and Technology

Civil Engineering & Architecture Design

We advise, study, plan and carry out construction projects of civil works and architecture for the creation of sturdy solutions, through the use of disruptive technologies.

Hybrid IT and Cloud Platforms

Wholly comprehensive service that includes the provisioning of infrastructure elements, their orchestration, alongside efficient and understandable governance and management of resources, in which our time-served experience in Cloud solutions, security management of security and data and applications performance are pivotal to our capabilities.

Application Consulting, Development and Maintenance

Consultancy, development and maintenance applied to the complete software life cycle, ensuring the training and adaptation of our multidisciplinary teams to the new methodologies and programming languages found in the digital world.

Outsourced Business Processes

Ayesa provides specialist niche back office and front office services for the streamlined implementation of business processes with extensive experience in utilities in the energy sector and processes related to Public Administration and citizen service. In the world of telecommunications, we offer experience in network operations, as well as in business transactions through direct interaction with the end customer.

We articulate this proposal based on the following pillars: digital public ecosystems (comprehensively managing services, infrastructures and systems); transparency and security as a guarantee of the new public service (SOC solutions, blockchain…); and while providing representation to the AAPP in the new social spaces.

Alongside providing the human team, additional BPM and RPA tools complement our endeavours to offer a better quality of service.

CRM & ERP

We implement, maintain, integrate and support, ensuring the necessary training of users, and oversee change management to achieve a seamless transition in both ERP and CRM.

We address projects with the highest demands, and with the references to perform this on the international stage too. Our clients include large multinational corporations and governments, having undertaken projects for the digitisation of complete ministerial organisations, amongst others.

Open Government Solutions

Through technology, we foster transparency, participation and collaboration with public administration and government stakeholders. To achieve this, we have social media technology and linked data, accompanied by a management structure that combines leadership, social strategies, community tactics, roles, metrics, guides, etc. 

The use of social media technology as a platform allows obtaining relevant results in terms of productivity, innovation, reputation and change of political agenda.

Digital Governance

We provide digital governance capabilities through new methodologies, tools and services, including data management, systems and infrastructures under an intelligent, flexible, scalable and efficient management model.

As differentiators, we focus on shifting from a procedural to an intelligent management approach, incorporating Big Data, Analytics, AI, Machine Learning and RPA. Likewise, we offer evolution from the concept of IT Governance to Digital Governance, with new methodologies, tools and services (including DevSecOps, Agile and Lean Management). Finally, we champion proactive management, anticipating citizens’ needs and behavioural aspects through the application of Analytics and Artificial Intelligence.

 

Our approach

Financials

At Ayesa, we boast more than 30 years’ experience in the budgetary, financial and tax fields. We stand alongside public administrations in their digital transformation processes.

HR

We guarantee and hasten digital transformation applied to human talent management for the success of organisations and geared towards the new definition of employment and teleworking (WFH).

Social Sectors

With a well-honed specialisation in the management of social subsidies and payments of economic benefits, we provide specific solutions for areas related to inclusion, dependence, disability, elderly, family and youth.

Environment

Development of comprehensive management systems through solutions linked to the areas of hydraulic infrastructure, grant management, environmental education and training, digital transformation, water taxes and strategic environmental planning and assessment.

Employment

Extensive experience in different areas, such as employment intermediation, guidance, training for employment and data governance.

We support your projects

 

Our goal is to provide you with the

best services for your needs

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