ITO- IT Operations

Equipment and software management

The day-to-day handling of IT operations is fundamental to the proper functioning of organisations. An infrastructure of the highest level is worthless if the operations and maintenance of the equipment are not properly managed.

At Ayesa, we are aware of the significance of user satisfaction and the need for our customers to maintain clean, transparent and unnoticed operations. For this reason, we put at your service round-the-clock management and maintenance teams for data centres and network equipment. We provide managed on-site services to the workplace that ensure the availability and updating of both desktop and mobile equipment. And we are always on-hand, since we include help-desk support with advanced ticketing tools and performance metrics.

We integrate the new system to measure and analyze customer interactions with the applications that your business already uses, using existing connectors or developing the necessary software.

Our skills set

Data centres

We carry out consulting, design, construction projects, construction management, legalisations, commissioning, Uptime certification and subsequent maintenance of Data Centres.

Services managed at the workplace

Ayesa features a set of services managed to the workplace that establish the bases and the precise mechanisms to guarantee the fulfilment of all the needs of our clients, with the aim of evolving each service, each process, and each milestone, towards the consolidation of a comprehensive management system with a clear service orientation. These managed services integrate a complete set of software proposals, all the hardware equipment and services about the attention to the workplace. 

Help-desk field support services

Ayesa unveils a complete set of level 2 services with extensive technical experience for the provision of services in the field, as a comprehensive service, which assumes the activities and tasks necessary for a complete management of requests and incidents and fully in tune with our customers’ goals.

We promote your projects

We are here to advise you and offer you the service you need