• Operational back office sector

    Operational back office sector

    Outsourcing business processes to service providers (BPO) means more efficiency and less costs.

 

Helping our clients with their internal processes

Large companies and organisations are increasingly outsourcing part of their front- and back-office operations. This brings competitive advantages and allows them to focus on their core business and related strategic activities.

At Ayesa, we offer business process outsourcing services which meet the needs of the vast majority of companies. We implement projects for clients from numerous industries which boast extensive experience, are well respected in their fields and undertake many different tasks and processes.

We have been providing BPO services for a wide range of companies for over 15 years. During this time, we have developed cross-cutting and industry-specific solutions, and gained particular experience in utilities, energy, and government.

Our multi-company BPO centres, organised by process, are equipped with the latest technology, tools and production models. We have centres in Seville, Barcelona, Zaragoza, Madrid and Colombia. Our clients' successes and failures are our own, and as such, we invest alongside them, sharing their losses and profits. As a result of our extensive experience, we are able to offer services for complete production cycles, creating synergies that drive down costs. Our clients have been with us for many years, and we are constantly striving to improve, with the aim of increasing their satisfaction and reducing timeframes.

For more than 20 years, we have designed, implemented and optimised processes through our BPO services.

Our expertise and technology

At Ayesa, we have an impressive portfolio of expertise and experience in BPO. In addition to helping with the control and quality management of processes, we redesign and strive to constantly improve them, drawing on all our expertise and experience in business processes. We use high-performance methodologies and tools, and our capacity for analysis is guaranteed to produce unbeatable results.
Back-office process management
The way we structure our work depends on our clients' requirements. We design a plan of action based on factors such as workload or required skills, assigning tasks to teams or individuals. We have an adaptable workflow that allows us to control and monitor how work is going, as well as its quality, and offers the possibility of online reports.
Robotic process automation (RPA)
We optimise business processes to increase the efficiency of operations by robotising processes that are likely to have a direct impact on task management or finances. Here, robots interact with applications in the same way humans do, mimicking human interactions with the peripheral devices of IT systems.
RPA analytics
We track every robot’s activity through centralised management and monitoring features. By analysing the data we obtain, we are able to constantly improve the system. Monitoring also gives us precise details on productivity and savings. Data is displayed in real time, thus giving insights into how many transactions have been processed and how long every transaction took.
BO analytics
We monitor the processes we are responsible for in a smart manner using automated analytics provided by Power BI. This allows us to collect and analyse information to make decisions in real time. It also means we are able to work with historic data (changes in trends and assumptions, and restrictions), something which helps us to constantly make improvements to our projects.

Experience

Discover our past projects.

News

Stay up to date with the latest news at Ayesa.
Ayesa’s BPO Division is certified as family-friendly

Ayesa’s BPO Division is certified as family-friendly

Ayesa, recognised as the best Salesforce partner for key accounts in 2017

Ayesa, recognised as the best Salesforce partner for key accounts in 2017

Ayesa includes the Jidoka platform to robotize BPO processes

Ayesa includes the Jidoka platform to robotize BPO processes

  • Services we offer

    How we apply our expertise in different industries.

    We study
    We undertake multidisciplinary studies of all kinds so that our clients are able to make informed decisions and choose the very best solutions throughout the course of their projects.
    We design
    When it comes to designing infrastructure, no matter what the challenge, we have the solution.
    We advise
    We have the expertise necessary to guide you on your journey of transformation and growth.
    We supervise
    Our broad portfolio of experience in this area has seen us supervise the construction and operations of large civil infrastructure, buildings and industrial facilities around the globe.
    We manage
    We combine technology and engineering to deliver comprehensive management services able to meet all the needs of our clients.
    We implement IT solutions
    We implement, maintain and tailor technology solutions designed to make public- and private-sector companies more competitive.
    We install intelligence
    We turn data into useful information in order to make the way systems are managed more efficient and optimise decision-making.