Robotisation

Management of the Electricity Rates Reduction System

Ayesa is responsible for the back office which processes requests received by Endesa for rates reductions. This is a programme regulated by the Spanish Government and aimed at low-income and economically disadvantaged facilities, which provides them with a discount on their electricity bill.

It is expected that around a million people will request this reduction. For accessing information in order to check that the individual requesting the reduction meets the income requirements, the system is connected to those belonging to the Spanish Ministry of Energy, Tourism and Digital Agenda. 

Ayesa is responsible for digitising paper requests, retrieving those submitted via other channels (email, web or in person), analysing all documents accompanying requests, including these documents on Endesa’s document management system, automating the recording of information pertaining to requests on the CRM system, checking requests meet requirements, exchanging information with the ministry, monitoring notifications sent to customers and managing contracts for customers who are granted the reduction.

Ayesa has created a pioneering BPO solution for this electricity company, based on an extremely high level of process automation and the use of leading technology, such as Salesforce, Abbyy, Talent, Siebel and UiPath.

  • Cloud-based solutions.
  • OCR/ICR techniques.
  • Process orchestration.
  • Integration with CRM.
  • RPA.
Year
2018

Location
Spain

News

Ayesa achieves the best results in its history after experiencing 4.3% growth during a year defined by COVID-19
26/04/2021

Ayesa achieves the best results in its history after experiencing 4.3% growth during a year defined by COVID-19

Ayesa participates in NextGenerationEU proposals seeking more than 300 million euros in funding
22/03/2021

Ayesa participates in NextGenerationEU proposals seeking more than 300 million euros in funding

Ayesa set to end the year of Covid with 4% organic growth in terms of its core business
08/01/2021

Ayesa set to end the year of Covid with 4% organic growth in terms of its core business

Ayesa celebrates its 10th anniversary in Peru with major IT and engineering projects
27/10/2020

Ayesa celebrates its 10th anniversary in Peru with major IT and engineering projects

Ayesa touches down in Portugal, expanding its presence in Europe
23/10/2020

Ayesa touches down in Portugal, expanding its presence in Europe

Ayesa comes top in the VII Awards for the Best Practices  in Sustainable Mobility
02/10/2019

Ayesa comes top in the VII Awards for the Best Practices in Sustainable Mobility