Here, we are responsible for energy recovery tasks. This involves back-office processes for managing abnormal and fraudulent cases. As such, Ayesa creates field tasks to check, replace and install meters. The front-office operations we deal with are resolving complaints, providing a telephone customer service (receiving and making calls) and communicating with customers, as well as managing the documents this generates. We evaluate non-invoiced electricity based on the extensive knowledge and experience we have gained over the years.