Overview

Ayesa specialize in improving and automating business processes through the utilization of hyper-automation and other cutting-edge tools such as RPA (robotic process automation), BPM (business process management), Artificial Intelligence (AI), machine learning (ML), and process mining.

Insurance companies know how much time and resources are needed to complete manual, repetitive work. With a high volume of customers and the need for complete traceability of business processes, it is critical to find ways to streamline operations, which is why our client, Europ Assistance decided to invest in automation and appointed Ayesa to develop the customised solution.

Europ Assistance, part of the leading insurer, Generali group wanted to automate the management and administration of replacement vehicles for their policyholders. By automating this process,  the processing of replacement vehicles has become more cost efficient with faster turnaround times and an improved customer experience. Our solution has helped Europ Assistance offer a better experience for policyholders with improved internal processes and a considerable reduction in resources, time, and costs.