Ayesa develops RPA solutions for Europ Assistance

Insurance companies know how much time and resources are needed to complete manual, repetitive work. With a high volume of customers and the need for complete traceability of business processes, it is critical to find ways to streamline operations, which is why our client, Europ Assistance decided to invest in automation and appointed Ayesa to develop the customised solution.

Europ Assistance, part of the leading insurer, Generali group wanted to automate the management and administration of replacement vehicles for their policyholders. By automating this process,  the processing of replacement vehicles has become more cost efficient with faster turnaround times and an improved customer experience. Our solution has helped Europ Assistance offer a better experience for policyholders with improved internal processes and a considerable reduction in resources, time, and costs.

Ayesa helped our client’s workflows by incorporating cutting-edge automation techniques. Leveraging UiPATH technology, a global leader in RPA, we helped Europ Assistance improve their response times and enhance the customer experience. Through our digital solution, the insurer now has real-time updates on the status of their policyholders’ damaged vehicles. They can promptly notify the owners when their car is ready for collection and the system automatically cancels the courtesy car rental. This has resulted in faster, more efficient processes and a better customer experience.

The implementation of this RPA system brought significant benefits to Europ Assistance including; operational efficiencies, a reduction in costs, elimination of human errors, and improved customer service and experience.