Liferay recognizes Ayesa Digital as one of its partners of the year for its AI and semantics based intelligent assistant, CIVEX

The solution modernizes citizen services and drives personalized digital experiences on portals built on Liferay DXP.

Ayesa Digital has been recognized by Liferay as ‘Industry Solution Partner of the Year 2025 – Public Sector’ for its intelligent assistant CIVEX. This award adds to other recent recognitions, such as being named last year the world’s most innovative partner thanks to its LM2L solution for accelerating and optimizing migration processes to the latest version of Liferay DXP, as well as being awarded Best Global Partner in the ‘Grow & Get Better’ category for its outstanding capacity for growth and continuous improvement.

CIVEX (Citizen Intelligent & Semantics-Driven Experience Assistant) is an AI and semantics based intelligent virtual assistant that modernizes citizen services and drives personalized digital experiences on portals built on Liferay DXP. Developed by Ayesa Digital, it is designed to transform the digital citizen experience by modernizing public digital services and strengthening the relationship between public administrations and citizens through artificial intelligence, semantic analysis, and behavior-based personalization.

CIVEX was created in response to the need for large public sector organizations to evolve and modernize their digital services, adapting to new channels of interaction and communication while optimizing citizen service processes, reducing costs, and improving satisfaction for both citizens and public employees.

In a context where traditional search engines have lost prominence, CIVEX enables the delivery of personalized content, proactive recommendations, and truly intelligent search experiences, connecting intent and context to anticipate user needs and elevate every digital interaction to a higher level.

The solution enables the deployment of a 24/7/365 service channel that is always available, offering natural language interaction and learning capabilities to guide, assist, educate, and recommend based on user behavior.

Differentiating capabilities

Compatible with the latest version of Liferay DXP, CIVEX integrates seamlessly to enrich search functionality, enable contextual recommendations, and transform any citizen portal into a more intelligent, human, and engaging environment. Its key capabilities include:

• Advanced personalization through segmentation, dynamic rules, and intent and context models.
• Real-time intelligent recommendations based on behavior and intent.
• AI-powered semantic search, with semantic query expansion and contextual ranking.
• Behavioral analytics and prediction, including intelligent scoring and propensity/churn models.
• Proactive, omnichannel recommendation engine, consistent across the entire digital experience (web, mobile, chatbot, portal, and external applications).
• Integrated semantic engine with knowledge graphs and ontologies to enrich content.
• Flexible integration based on APIs and a modular architecture, ideal for Liferay DXP (though not exclusive to it).

Results and traction in the public sector market

Throughout 2025, CIVEX has achieved significant commercial success and market positioning, placing Ayesa Digital and Liferay at the forefront of AI- and semantics-powered digital citizen services. Already deployed, for example, at the City Council of Salamanca, it has helped build a stronger and more efficient digital bridge with citizens and businesses, bringing to life the council’s vision of open and participatory government.

The impact of this transformation is reflected in measurable and meaningful results. In just over one year, citizen interaction has surged, with visits to the web ecosystem quadrupling from 500,000 to 2 million annually, and reaching 300,000 unique users.

Ayesa Digital, Liferay’s strategic partner

This international recognition reinforces Ayesa Digital’s role as a strategic partner of Liferay, supported by a specialized team. The company is a Platinum Partner, a national leader, and holds full official certification.

Josu Inchaurraga, Digital Experience Business Head at Ayesa Digital, stated that “this international recognition highlights the impact and innovation of Ayesa Digital in the public sector, having enabled a new generation of digital citizen experience through CIVEX.”

Liferay has expressed its appreciation to Ayesa Digital for “its commitment to excellence, its innovative approach to addressing sector challenges, and above all, its dedication to customer success”.