Social services are an essential part of the welfare state. As such, they ensure each member of society is able to fully enjoy all their rights whilst fostering social cohesion and solidarity. At Ayesa, we manage information systems specifically designed for local social services. We also manage specialist services for organisations and social services requiring specific expertise or resources.
An example is the Integrated Social Services System (SISS) belonging to the local Department of Equality, Social Policy and Work-Life Balance, one of Andalusia’s main social services systems, which we are responsible for maintaining. This platform handles all aspects relating to social services in the region and includes a wide range of features. We are also responsible for the maintenance and evolution of the All-in-One Dependent Care Management System, a solution for managing processes designed to officially establish the degree of care dependency and entitlement to benefits available under the Individual Dependent Care Plan Programme. This also includes a series of subsystems for managing benefits granted to individuals requiring dependent care as part of an Individual Dependent Care Plan.
Other applications we have developed in this area include:
European Social Fund (ESF): this tool allows grants to be tracked over various phases. It provides information on how they have been used and to what extent they have benefited recipients.
The Andalusian Social Services Portal: this website presents information in the form of separate lists divided into categories and sections. The result is a well-organised and easily accessible portal.
The Andalusian Social Services Map: this tool provides the public with georeferenced information on the social services available to them in the region.
We have also participated in numerous important solutions used for social services in Andalusia, such as the Guaranteed Minimum Income Information System (SIRMI), the Andalusian Benefits Register (RPA), the Andalusian Child Abuse Information System (SIMIA), the Andalusian Care Home Management tool (GRAMA) and the Protection Order Coordination Point (PCOP) for domestic abuse.
At an international level, the project undertaken for the Ministry of Social Development (SEDESOL) in Mexico stands out. This spatial data infrastructure (SDI) takes all the information from the Single Beneficiary Register, georeferences it and links it to the various programmes belonging to the Ministry of Welfare. The platform provides users with thematic maps and allows spacial analysis to be carried out, something which serves to improve decision-making and ultimately makes the way benefits are managed more efficient.