Robotisation

Client Management Solutions

Ayesa has developed a suite of technological solutions for customer service departments and back-office services, which are currently used by clients such as Endesa, Redexis, Viesgo, the Spanish Ministry of Education, Icex and Seville’s City Hall.

The main features of these solutions are:
• Own web development based on open-source solutions, meaning a living tool which is able to evolve.
• Omnichannel solution (voice, call-me-back, SMS, email, web, chat, social networks), allowing users to indistinctly use one or more channels.
• Automation of services.
• Integration with user authentication services of the entity (with user identification being outsourced).
• Optimising the management of requests by way of a single queue with service/channel prioritisation.
• User-friendly interfaces, which are popular with staff, keep training to a minimum and reduce the time needed for them to be implemented.
• Various levels of detail in order to differentiate requests and interactions received/held via the various channels.
• Flexible solution which can be adapted to the needs of a specific service.
• IP switchboard features.

News

Ayesa comes top in the VII Awards for the Best Practices  in Sustainable Mobility
02/10/2019

Ayesa comes top in the VII Awards for the Best Practices in Sustainable Mobility

CEO: ‘Andalusia needs a portfolio of major investment projects to compete at an international level’
23/09/2019

CEO: ‘Andalusia needs a portfolio of major investment projects to compete at an international level’

Ayesa in 2018: 1.5% growth, 274 million euros in revenue and 24 million euros in EBITDA
13/05/2019

Ayesa in 2018: 1.5% growth, 274 million euros in revenue and 24 million euros in EBITDA

New edition of INGENIO, our corporate magazine
15/03/2019

New edition of INGENIO, our corporate magazine

Arancha Manzanares, elegida entre las diez mejores empresarias del Top 100 Mujeres Líderes en España
25/10/2018

Arancha Manzanares, elegida entre las diez mejores empresarias del Top 100 Mujeres Líderes en España

Ayesa, recognised as the best Salesforce partner for key accounts in 2017
11/04/2018

Ayesa, recognised as the best Salesforce partner for key accounts in 2017