Multi-channel services

Public Care Line 010

Ayesa operates the information service 010 of the City of Seville, which serves more than 700,000 citizen interactions.

The service is operational 24 hours a day, 365 days a year. Plus, it is staffed by qualified tele-operators, who through a single ACD developed by Ayesa respond to the information requirements via multiple channels

  • Telephone
  • Email
  • Twitter
  • Facebook
  • Face-to-Face

Given the strains on the service on the part of international tourists, the service is trained to handle queries in up to 54 different languages. Likewise, it is a pioneer in the attention to the citizens with audiovisual difficulties.

Specifically, in the centre, calls involving the following are dealt with:

  • Seville City Council
  • Municipal districts
  • Municipal Register of Inhabitants
  • Emasesa (Municipal water company)
  • Tussam (transport)
  • Lipasam (Cleaning)
  • Envisesa (housing)
  • Incidents on urban roadways
  • Co-ordination of citizen security

News

Ayesa comes top in the VII Awards for the Best Practices  in Sustainable Mobility
02/10/2019

Ayesa comes top in the VII Awards for the Best Practices in Sustainable Mobility

CEO: ‘Andalusia needs a portfolio of major investment projects to compete at an international level’
23/09/2019

CEO: ‘Andalusia needs a portfolio of major investment projects to compete at an international level’

Ayesa in 2018: 1.5% growth, 274 million euros in revenue and 24 million euros in EBITDA
13/05/2019

Ayesa in 2018: 1.5% growth, 274 million euros in revenue and 24 million euros in EBITDA

New edition of INGENIO, our corporate magazine
15/03/2019

New edition of INGENIO, our corporate magazine

Arancha Manzanares, elegida entre las diez mejores empresarias del Top 100 Mujeres Líderes en España
25/10/2018

Arancha Manzanares, elegida entre las diez mejores empresarias del Top 100 Mujeres Líderes en España

Ayesa, recognised as the best Salesforce partner for key accounts in 2017
11/04/2018

Ayesa, recognised as the best Salesforce partner for key accounts in 2017