Multi-channel services

Public Care Line 010

Ayesa operates the information service 010 of the City of Seville, which serves more than 700,000 citizen interactions.

The service is operational 24 hours a day, 365 days a year. Plus, it is staffed by qualified tele-operators, who through a single ACD developed by Ayesa respond to the information requirements via multiple channels

  • Telephone
  • Email
  • Twitter
  • Facebook
  • Face-to-Face

Given the strains on the service on the part of international tourists, the service is trained to handle queries in up to 54 different languages. Likewise, it is a pioneer in the attention to the citizens with audiovisual difficulties.

Specifically, in the centre, calls involving the following are dealt with:

  • Seville City Council
  • Municipal districts
  • Municipal Register of Inhabitants
  • Emasesa (Municipal water company)
  • Tussam (transport)
  • Lipasam (Cleaning)
  • Envisesa (housing)
  • Incidents on urban roadways
  • Co-ordination of citizen security

News

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Arancha Manzanares, elegida entre las diez mejores empresarias del Top 100 Mujeres Líderes en España
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Ayesa, recognised as the best Salesforce partner for key accounts in 2017
11/04/2018

Ayesa, recognised as the best Salesforce partner for key accounts in 2017

Ayesa grows 13% in 2017 with income of 270 million euros
28/05/2018

Ayesa grows 13% in 2017 with income of 270 million euros

Ayesa upgrades its back office technological platform to handle the New Subsidised Rate
21/03/2018

Ayesa upgrades its back office technological platform to handle the New Subsidised Rate

Ayesa includes the Jidoka platform to robotize BPO processes
21/02/2018

Ayesa includes the Jidoka platform to robotize BPO processes