Ayesa operates the information service 010 of the City of Seville, which serves more than 700,000 citizen interactions.
The service is operational 24 hours a day, 365 days a year. Plus, it is staffed by qualified tele-operators, who through a single ACD developed by Ayesa respond to the information requirements via multiple channels
Given the strains on the service on the part of international tourists, the service is trained to handle queries in up to 54 different languages. Likewise, it is a pioneer in the attention to the citizens with audiovisual difficulties.
Specifically, in the centre, calls involving the following are dealt with:
- Seville City Council
- Municipal districts
- Municipal Register of Inhabitants
- Emasesa (Municipal water company)
- Tussam (transport)
- Lipasam (Cleaning)
- Envisesa (housing)
- Incidents on urban roadways
- Co-ordination of citizen security