Multi-channel services

Public Care Line 010

Ayesa operates the information service 010 of the City of Seville, which serves more than 700,000 citizen interactions.

The service is operational 24 hours a day, 365 days a year. Plus, it is staffed by qualified tele-operators, who through a single ACD developed by Ayesa respond to the information requirements via multiple channels

  • Telephone
  • Email
  • Twitter
  • Facebook
  • Face-to-Face

Given the strains on the service on the part of international tourists, the service is trained to handle queries in up to 54 different languages. Likewise, it is a pioneer in the attention to the citizens with audiovisual difficulties.

Specifically, in the centre, calls involving the following are dealt with:

  • Seville City Council
  • Municipal districts
  • Municipal Register of Inhabitants
  • Emasesa (Municipal water company)
  • Tussam (transport)
  • Lipasam (Cleaning)
  • Envisesa (housing)
  • Incidents on urban roadways
  • Co-ordination of citizen security

News

Ayesa achieves the best results in its history after experiencing 4.3% growth during a year defined by COVID-19
26/04/2021

Ayesa achieves the best results in its history after experiencing 4.3% growth during a year defined by COVID-19

Ayesa participates in NextGenerationEU proposals seeking more than 300 million euros in funding
22/03/2021

Ayesa participates in NextGenerationEU proposals seeking more than 300 million euros in funding

Ayesa set to end the year of Covid with 4% organic growth in terms of its core business
08/01/2021

Ayesa set to end the year of Covid with 4% organic growth in terms of its core business

Ayesa celebrates its 10th anniversary in Peru with major IT and engineering projects
27/10/2020

Ayesa celebrates its 10th anniversary in Peru with major IT and engineering projects

Ayesa touches down in Portugal, expanding its presence in Europe
23/10/2020

Ayesa touches down in Portugal, expanding its presence in Europe

Ayesa comes top in the VII Awards for the Best Practices  in Sustainable Mobility
02/10/2019

Ayesa comes top in the VII Awards for the Best Practices in Sustainable Mobility