• Contact centres

    Contact centres

    At Ayesa, we help design new models to improve customer interactions and loyalty. We offer multichannel technical assistance and support for the private and public sector.

 

Contact centres that people like

We are experts in providing multichannel assistance and support. Our services, designed for companies and public-sector organisations, aim to make the lives of those who use them that bit easier by offering a pleasant, local experience. Our all-in-one solutions are used by companies to provide customer assistance and support, including advanced IT support, as well as promote their products and services, and by the public sector to provide general and specific information on local services to members of the public.

Our approach is all about achieving results through comprehensive solutions, whether based on subscription or pay-per-use models. These are always tailored to the specific needs of the organisation, and place particular emphasis on continual improvement and excellent services. What’s more, they can be deployed very quickly. Our expertise covers infrastructure and telecommunications (switchboards and virtual numbers), personalised messages and automated selection menus, expert multichannel assistance and support, and online solutions designed to provide information on the main service indicators.

Our expertise and technology

Our very own technology and tools, combined with our extensive experience, mean we are able to help you create new ways of interacting and providing support to your customers.
Local government contact centres
Our experts are able to provide specialist citizen information services for both local councils and companies owned by them. We create solutions which offer high availability and multi-language support (including sign language). These are trusted by major organisations, such as the companies owned by Seville City Council.
Customer support centres
We have extensive experience in mass services offered by companies operating in important fields such as energy, gas and water distribution. Thanks to our market expertise, we are able to ensure a high level of service, involving excellent customer service and handling times. Our team combines outstanding knowledge and hands-on experience in utilities to effectively manage interactions with customers.
Multichannel technical support centres
We offer all-in-one multi-channel technical help desks for customers and staff, meaning quick solutions, as information is held in one place. Our highly qualified teams, combined with our very own technology and tools, make providing the same messages and information across all channels easy.

Experience

Discover our past projects.

News

Stay up to date with the latest news at Ayesa.
Ayesa’s BPO Division is certified as family-friendly

Ayesa’s BPO Division is certified as family-friendly

Ayesa, recognised as the best Salesforce partner for key accounts in 2017

Ayesa, recognised as the best Salesforce partner for key accounts in 2017

Ayesa includes the Jidoka platform to robotize BPO processes

Ayesa includes the Jidoka platform to robotize BPO processes

  • Services we offer

    How we apply our expertise in different industries.

    We study
    We undertake multidisciplinary studies of all kinds so that our clients are able to make informed decisions and choose the very best solutions throughout the course of their projects.
    We design
    When it comes to designing infrastructure, no matter what the challenge, we have the solution.
    We advise
    We have the expertise necessary to guide you on your journey of transformation and growth.
    We supervise
    Our broad portfolio of experience in this area has seen us supervise the construction and operations of large civil infrastructure, buildings and industrial facilities around the globe.
    We manage
    We combine technology and engineering to deliver comprehensive management services able to meet all the needs of our clients.
    We implement IT solutions
    We implement, maintain and tailor technology solutions designed to make public- and private-sector companies more competitive.
    We install intelligence
    We turn data into useful information in order to make the way systems are managed more efficient and optimise decision-making.