Video customer services
Thanks to cutting-edge technology, modern approaches to customer services now include video chat as well as social media and chatbots. As far as video chat goes, this is a channel of communication that has gained popularity, particularly within the context of COVID-19. An innovative solution, one of the big benefits it offers is that it makes services more flexible. The fact that customers can now access this service through a wide range of devices, including tablets, mobile phones and computers, is further transforming interactions between operators and users. Another benefit of this technology is the fact that it boosts customer satisfaction by allowing for more direct feedback on the needs of customers. At Ayesa, we also implement video chat systems to provide Spanish Sign Language support, designed to break down barriers and offer customer services to those with different abilities.